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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Methods

We offer the following shipping methods tailored for orders:​

  • Standard Shipping: Our standard shipping option typically takes 7-10 business days for delivery within US, EU, Asia, ect. 

  • Expedited Shipping: If you require faster delivery, you can choose expedited shipping, which usually takes 5-7 business days for delivery. The cost for expedited shipping is calculated based on the weight and destination of your order.

  • Freight Shipping: For large or bulk orders that require freight shipping, we partner with reputable carriers to ensure safe and timely delivery. Freight shipping rates are determined based on the volume, weight, and destination of the shipment.

Delivery Times

Delivery times may vary based on the shipping method selected, the size of your order, and the destination address. Here are estimated delivery times for reference:

  • Standard Shipping: 7-10 business days

  • Expedited Shipping: 5-7 business days

  • Freight Shipping: [number of days] business days (varies based on destination and carrier)

Please note that delivery times are estimates and not guaranteed. Factors such as order processing time, carrier delays, and external conditions may affect delivery times.

Shipping Fees

Shipping fees for your orders are calculated based on the shipping method selected, the size and weight of the order, and the destination address. The shipping cost will be provided to you during the checkout process or included in your order quote.

Order Processing Time

B2B orders are processed and prepared for shipment within 15-20 business days after payment confirmation and order validation. Once your order is shipped, you will receive a shipping confirmation with tracking information.

International Shipping

We offer international shipping options for your orders to select countries. International shipping fees, customs duties, and import taxes are the responsibility of the buyer. Please contact us for international shipping inquiries and pricing details.

Shipping Address Accuracy

It is crucial to provide accurate and complete shipping information for your orders to avoid delays or delivery issues. We are not liable for delays or shipping problems caused by incorrect or incomplete shipping addresses provided by the customer.

RETURN & EXCHANGE POLICY

Returns Eligibility

  • We accept returns for bulk goods only in the following situations:

    • The product has significant defects or quality issues that affect its functionality.

    • The received bulk order does not match the specifications or details agreed upon during the purchase process.

Return Process for Bulk Goods

To request a return for bulk goods, please follow these steps:

  1. Contact our customer service team at [Your Email Address] or [Your Phone Number] to report the issue and request a return authorization (RA) number.

  2. Provide the following information:

    • Order number

    • Product(s) to be returned

    • Description of the problem or issue

    • RA number (provided by customer service)

  3. Pack the bulk goods securely in their original packaging along with the RA number and return them to the address provided by our customer service team.

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